Frequently asked questions
How much does shipping cost?
We offer three options.
£3.99 -Delivery to the nearest DPD drop off shop to your shipping address, – Not suitable for orders to Ireland, Northern Ireland or Scottish Highlands.
£3.99 – Delivered direct to your door, via Royal Mail 2-3 days. UK only excluding Ireland.
£5.80 – DHL guaranteed next day if ordered before 12pm, except on Fridays, where orders will be distributed but not arrive until the next working day.
International shipping options via DHL – postage calculated once your shipping address has been inputted.
Can I cancel my order?
Yes if ordered before 12pm via DHL, with the exception of Fridays. All orders ordered on this day will be distributed but not delivered until the following working day.
What payment methods are accepted?
We accept all major credit cards, debit cards, Klarna, Clearpay and Paypal.
Can I change my order?
Due to delivery times, you cannot cancel or change your order as we work to get your items out to you as safely and efficiently as possible.
What is the sizing guide?
We have a collection of brands sourced from all over the world. However, we always translate our pieces back to UK sizes.
Do you deliver outside of the UK?
Yes we ship worldwide, please note some countries apply taxes to receive your package, so please check your countries tax policy, before placing an order.
Where can I follow you?
How can I find out about new releases?
Join our mailing list to be the first person to find out about.
Can I add a gift note to my package?
Yes, please add the note at checkout and we will hand write this onto a gift card for you.
Size guides
Footwear size guide
Clothing size guide
Shipping
UK Shipping
We offer three options.
£3.99 -Delivery to the nearest DPD drop off shop to your shipping address, – Not suitable for orders to Ireland, Northern Ireland or Scottish Highlands.
£3.99 – Delivered direct to your door, via Royal Mail 2-3 days. UK only excluding Ireland.
£5.80 – DHL guaranteed next day if ordered before 12pm, except on Fridays, where orders will be distributed but not arrive until the next working day.
International shipping
IInternational shipping options via DHL – postage calculated once your shipping address has been inputted.
Returns
How to create a return
If you would like to return an item please click the link below and follow the instructions:
How long do I have to return an item?
Items can be returned within 28 days of delivery.
In order for us to accept the item, it must be returned in the same condition it was delivered in.
We charge a return shipment fee of £3.00. This fee is deducted from your refund amount.
Please note we do not refund any original shipping charges.
Do you have exceptions?
Yes, we cannot accept returns on the below items.
Bottles- only accepted if unopened and returned in sealed packaging.
Underwear – Non-returnable.
Swimwear – Non-returnable.
Hair Accessories – returnable only if not worn.
Can I do an exchange?
We do not offer exchanges. We advise for you to return the original item and place another order.
How long does it take to receive my money back?
Once a return has been received, we will process your refund within 5-10 working days.
You will be refunded back to the original method of payment.
If you return an item outside of our returns policy, we have the right to refuse the item and return back to sender.
Need help?
If you have any questions about your order please email us at info@kidslifeclothing.co.uk